Privacy Policy

This policy covers find-them.org and the family case websites hosted on its subdomains. It explains what information we collect, how we use it, and the choices you have. FINDTHEM is operated by Greater Good Systems LLC (“Greater Good Systems”, “we”, “us”), the entity responsible for information collected through the Platform. FINDTHEM handles unusually sensitive information — details about missing people and the families searching for them — and we treat that responsibility seriously.

• Account information — name and email address, handled by our sign-in provider (Clerk), when you create an account.
• Case applications— the applicant’s name and contact details, their relationship to the missing person, information about the missing person, and the law-enforcement report details (agency, report number, investigator) needed to verify the report.
• Case content — photos, descriptions, timelines, updates, and other material the family and its coordinator choose to add to a case.
• Volunteer information — when you claim a task: your name and phone number. When you register for organized field activities: a volunteer profile including emergency contact information and a signed waiver acknowledgment.
• Technical information— session cookies for sign-in and for remembering which case dashboard you’re working in, and a one-way hash of your IP address used only for abuse prevention on public forms (we do not store raw IP addresses for those submissions).
• Records of actions — an audit log of sensitive actions on a case (who published, who verified a task, who changed access), kept for accountability.

• Information about a missing person is provided by their family or authorized representative, who certifies their authority to share it.
• Nothing becomes public automatically. A case site is published only after the family account owner approves it, the assigned coordinator recommends it, and FINDTHEM completes a review.
• Families can unpublish or correct information at any time through their dashboard or coordinator, and FINDTHEM can unpublish a site immediately — including at law enforcement's request.
• Missing persons are sometimes minors. That information is published with the authority of the child's parent or guardian and in coordination with the appropriate organizations (such as NCMEC).

• to operate the Platform: case sites, dashboards, volunteer task coordination, and search-event scheduling;
• to verify with the named law-enforcement agency that a missing-person report exists before approving a case;
• to send notifications — for example, an application decision, a coordinator assignment, or a task that needs follow-up;
• to keep families, volunteers, and the Platform safe: abuse prevention, moderation, and audit records;
• we do not sell personal information, and we do not use it for advertising.

• Publicly — only the content a family has approved for its published case site. Volunteer names may appear to case coordinators; on public task boards, claim counts are shown without contact details.
• Within a case team— the family’s authorized users, their assigned Family Response Coordinator, and FINDTHEM staff. Volunteer phone numbers are visible only to case coordinators — never on the public site. Internal notes marked staff-only are visible only to FINDTHEM staff.
• Notifications— case workspaces may send activity notices to the sponsoring organization’s Slack; volunteers appear there by first name and last initial only.
• Service providers — we host and operate the Platform using Vercel (hosting and file storage), Supabase (database), Clerk (sign-in), and Resend (email). These providers process data on our behalf.
• Law enforcement — we may share information with law enforcement when required by law or when we believe it is necessary to protect a missing person, a family, or a volunteer.

• Case information is kept while a case is active. When a case is resolved or closed, the public site is taken down or updated, and internal records are archived.
• Audit records are preserved for accountability even after other content is removed.
• You can ask us to delete your volunteer information or account data; we will honor requests except where we need to keep records for safety, legal, or accountability reasons.

Access to private case data is restricted by role: families and their coordinator see their own case, FINDTHEM staff access is limited and logged, and database row-level protections are enabled. No system is perfectly secure, but we design the Platform so that sensitive information — volunteer phone numbers, internal notes, unpublished case details — is never exposed publicly.

The Platform is for adults: you must be 18 or older to create an account or claim a task, and we do not knowingly collect personal information from children under 13. Information about missing minors appears only as described in section 3.

• Families control their case content and publication status at all times.
• Volunteers can ask a case coordinator to remove a claim, or contact us to remove their information.
• You may request a copy, correction, or deletion of your personal information by emailing us. Depending on where you live, you may have additional rights under local law — we honor reasonable requests regardless.
• Cookies on the Platform are limited to sign-in sessions and remembering your active case; there are no advertising or cross-site tracking cookies.

We may update this policy from time to time; the “last updated” date above will change, and material changes will be announced on the Platform.

The entity responsible for information collected through the Platform is Greater Good Systems LLC.

Privacy questions or requests: contact@find-them.org